The Arab Academy for Management, Banking, and Financial Sciences in Aden held the public defense of a Master’s thesis in Business Administration, submitted in Arabic by researcher Umaima Mohammed Ahmed Hassan Arhab, entitled:

“The Impact of Digital Transformation on Banking Service Quality: A Field Study of a Sample of Micro-Islamic Finance Banks in Aden.”

The study examined the impact of digital transformation on improving the quality of banking services provided by micro-Islamic finance institutions. It explored opportunities to leverage digital technologies to enhance service efficiency, improve beneficiaries’ experiences, and strengthen the performance of banking institutions.

During the defense session, the researcher delivered an academic presentation addressing the research problem, objectives, methodology, and key findings and recommendations. This was followed by an extensive academic discussion with the examination committee covering the theoretical, methodological, and practical aspects of the thesis.

The Thesis Examination Committee consisted of Associate Professor Dr. Mayson Ibrahim Ali, Chair and External Examiner; Associate Professor Dr. Tawfiq Mahdi Barahma, Member and Supervisor; and Dr. Abdullah Haider Shamsan, Member and Internal Examiner.

The committee commended the academic quality of the thesis, including its treatment of the research topic and analysis of field data, emphasizing the importance of its findings and recommendations in supporting the development of digital banking services and enhancing the efficiency of micro-Islamic finance institutions.

At the conclusion of the session, the committee decided to accept the thesis and recommend awarding researcher Umaima Mohammed Ahmed Hassan Arhab a Master’s degree in Business Administration, wishing her continued success in her academic and professional career.