Master’s Thesis Defense on Organizational Conflict Management and Administrative Innovation

The Arab Academy for Management, Banking, and Financial Sciences – Marib Branch held a public defense session on Thursday, May 21, 2026, for the master’s thesis submitted by researcher Amin Nasser Ahmed Abdulaziz Al-Salmi as part of the Master’s Program in Business Administration. The thesis was titled: “The Role of Organizational Conflict Management in Enhancing Administrative Innovation: A Field Study of Employees of the Civil Status Authority in Marib Governorate.”

The study aimed to examine the role of organizational conflict management styles—collaboration, compromise, accommodation, competition, and avoidance—in enhancing administrative innovation among employees of the Civil Status Authority in Marib Governorate. It also examined differences in employees’ perceptions according to a number of demographic variables.

The researcher adopted the descriptive-analytical approach, using a scientific questionnaire to collect data and measure employees’ perceptions of conflict management practices and the level of administrative innovation in the workplace, based on the Thomas-Kilmann model of organizational conflict management.

The findings revealed a statistically significant role for organizational conflict management styles in the level of administrative innovation. Collaboration and compromise emerged as the styles contributing most to enhancing innovation, while the findings indicated that an unbalanced use of some other styles may affect opportunities for innovation and creativity in the workplace.

The study recommended promoting a positive culture of organizational conflict management, developing the skills of administrative leaders and training them in dialogue- and reconciliation-based conflict management strategies, as well as integrating administrative innovation development programs into training plans, involving employees in conflict-resolution decisions, and conducting periodic assessments of conflict management styles within the institution.

The Thesis Examination Committee enriched the session with its academic observations and methodological contributions, praising the importance of the topic and its relevance to the development of administrative work in government institutions, as well as the researcher’s academic efforts.

At the conclusion of the session, the committee approved the thesis and recommended awarding the researcher a Master’s degree in Business Administration, subject to incorporating the proposed minor amendments, wishing him continued success in his academic and professional career.