Master’s Thesis Defense on AI Applications and Banking Service Quality

The Arab Academy for Management, Banking, and Financial Sciences – Aden held a public defense session on Wednesday, May 20, 2026, for the master’s thesis submitted by researcher Saleh Aidaroos Mohammed Othman Bin Shuja’a as part of the Master’s Program in Computer Information Systems. The thesis was titled: “The Impact of Artificial Intelligence Applications on Banking Service Quality: A Case Study of Al-Shomoul Islamic Microfinance Bank – Aden.”

The study examined the role of artificial intelligence applications in developing and improving banking service quality through a case study of Al-Shomoul Islamic Microfinance Bank – Aden. It aimed to determine the extent to which AI technologies contribute to enhancing service efficiency, improving customer experience, and increasing the speed and accuracy of banking operations.

During the defense session, the researcher presented the study’s theoretical framework, objectives, significance, research methodology, and statistical analysis tools, in addition to the key findings, which demonstrated a positive impact of artificial intelligence applications on improving banking service quality and enhancing operational efficiency at the bank under study.

The researcher also presented a set of practical recommendations supporting the banking sector’s adoption of smart technologies, the development of digital infrastructure, and the enhancement of financial service quality in ways that contribute to increasing customer satisfaction and achieving institutional excellence.

The Thesis Examination Committee enriched the session with its academic observations and methodological contributions, praising the importance and contemporary relevance of the topic and its connection to rapid developments in artificial intelligence and digital transformation in the banking sector, as well as the study’s academic contribution to the fields of information systems and modern financial technologies.

At the conclusion of the session, the committee approved the thesis and recommended awarding the researcher a Master’s degree in Computer Information Systems, subject to incorporating the proposed minor amendments, wishing him continued success in his academic and professional career.