On the morning of Tuesday, September 22, 2026, the Arab Academy for Management, Banking, and Financial Sciences in Aden held the public defense of a Master’s thesis in Business Administration, submitted in Arabic by researcher Ashraf Abdulaziz Abdul Latif Buairan, entitled:

“Business Process Reengineering and Its Impact on Improving Service Quality: A Field Study at the Yemeni Ministry of Communications.”

The defense session began with the researcher delivering a comprehensive academic presentation of his thesis, addressing the research problem, significance, and objectives, as well as the theoretical framework underpinning the study and the scientific methodology employed in collecting and analyzing data. The presentation also highlighted the key findings and recommendations reached by the study concerning the role of business process reengineering in improving service quality at the Yemeni Ministry of Communications.

Following the presentation, the session featured an in-depth and constructive academic discussion between the examination committee and the researcher. The discussion addressed various conceptual, methodological, and practical aspects of the study. The researcher demonstrated a strong command of his thesis topic, a clear mastery of scientific research methods, and a high level of ability to discuss, interpret, and defend the findings, as well as to respond effectively and competently to the committee’s questions and comments.

The Thesis Examination and Evaluation Committee comprised a distinguished group of specialized academics:

• Associate Professor Dr. Tawfiq Mahdi Barahma – Chair and Supervisor.
• Assistant Professor Dr. Abdullah Salem Yousef – External Examiner.
• Assistant Professor Dr. Abdullah Haider Shamsan – Internal Examiner.

Under the supervision of Dr. Tawfiq Mahdi Barahma, the thesis addressed an important administrative topic related to institutional performance development and service improvement. It examined the role of business process reengineering in developing procedures and work methods and its impact on the quality of services provided by the Yemeni Ministry of Communications.

The examination committee commended the academic quality of the thesis and its scientific approach to analyzing field data. The committee also emphasized the significance of the topic addressed by the study and the value of its findings and recommendations, which may contribute to supporting efforts to improve administrative processes, enhance operational efficiency, and improve the quality of services provided by government institutions.

At the conclusion of the defense session, and following deliberation, the committee decided to accept the thesis and recommend awarding researcher Ashraf Abdulaziz Abdul Latif Buairan a Master’s degree in Business Administration. The committee extended its wishes for his continued success and achievement throughout his academic and professional career.